Shipping, simply put.
From the factory to your door: timings, duties, cover and changes, all in one place.
How long it takes
Most of our stock comes straight from the factories. Once you order, we arrange for your pieces to be sent to us in Singapore.
Then we ship them on to you:
| Singapore | Tracked courier | 2–3 business days |
| Overseas express | DHL / FedEx / UPS | 3–5 business days |
Ready Stock is already with us and ships in 2–3 business days. We ship earlier whenever we can, but please hold off on chasing updates until the estimate has passed. Once your parcel is with the courier, delivery times depend on them, and shipping delays don’t qualify for refunds.
Orders with several items
- We ship your order once every item has arrived at our warehouse.
- Want some pieces sooner? Check them out separately, or email us to top up shipping.
- Going away? Email us and we’ll hold your parcel until you’re back.
- We may use a different courier from the one selected, or bundle items, when that gets your parcel to you better.
Duties & taxes
Prices include GST. Nothing more to pay.
Prices don’t include import duties or taxes. Fees vary by country, so check with your local DHL / FedEx / UPS or customs office for an estimate.
We can’t be responsible for charges due on delivery, and we can’t accept returns or refund orders that weren’t received because duties went unpaid.
Fees on delivery can include import tax of 12.5% of the declared value, ad valorem tax of 4–32% depending on the material, and a courier brokerage fee of about US$17 per parcel. UPS adds US$12 if duties aren’t paid before delivery, so keep your phone number and email up to date. These rates can change at short notice, so please check the latest on official US government sites such as CBP.gov before you order. Paid duties on a past order? You may be owed an IEEPA tariff refund. Find out how →
Lost or damaged in transit
Standard courier cover is SGD 20 per kg, up to SGD 100, on the courier’s terms. For full cover, add Overseas Shipping Insurance at checkout. You’ll be covered up to the declared value or the amount you choose.
Covered up to SGD 300, or the product amount if lower. For more, add Local Shipping Insurance at checkout.
We’re not responsible once the courier confirms delivery, or for losses caused by:
- delivery delays for any reason
- an incomplete or inaccurate address
- items held or confiscated by the authorities in any country
Please double-check your shipping details before you place your order.
Changing your address
Email referenceonlystore@gmail.com as soon as possible, and wait for our team to confirm the change.
| Not shipped yet | Overseas | We’ll update it. A shipping top-up may apply. |
| Not shipped yet | Singapore | We’ll update it. |
| On its way | Overseas | Courier’s best effort, fee around SGD 20, paid on delivery |
| On its way | Singapore | Courier’s best effort, fee around SGD 5–7 |
If a Singapore parcel comes back to us, we’ll resend it to your new address, so expect a short delay.
Damaged or incomplete parcel
Something damaged, missing or different from your shipping confirmation? Email us at referenceonlystore@gmail.com:
- within 5 calendar days of receiving your parcel
- with clear photos of the packaging, the contents and any labels
For damage that happened in transit, see Lost or damaged in transit above.
This is a summary of our Shipping Policy, which applies in full. More answers in the FAQ.
Send us your order number and we’ll check · We aim to reply within 1 business day