Questions, answered.

To fill an order of, say, 1,000 pieces, factories always make a few extra in each size, in case some fail quality checks. Once the order ships, the extras are sold off as overruns.

Most are in perfect condition. Some are sold as minor-defect items, and we don't take those. Overruns come in two forms:

• Retail overruns
• Overruns made from extra material

As pictured, with the label cut. Where we can, we upload our own try-on photos or photos from past orders.

Every item is new. Because overruns are packed separately, they may arrive with slight creases or light marks (not stains). These aren't defects.

Every piece is brand new, made in the original factories with the same fabrics and finishing as the full-price run.

Factories produce a little extra on every order, to account for any possible defective items, and we buy that excess from independent suppliers. Labels are removed before they reach us. We’re an independent store, not affiliated with any brand.

Labels are cut, so check the measurements on the product page where shown. They're taken flat, in cm.

Between sizes, or not sure? Message us on Instagram, chat or email before you order. We're happy to help.

Not always. Our stock comes straight from factories, so listings aren't always up to date.

Pieces with a “Just in” badge were listed in the last 14 days and can go straight to checkout. No badge? Send us a screenshot of your bag first and we'll check. We aim to reply within 1 business day.

Ready Stock is already with us in Singapore and ships in 2–3 business days.

If your order has other items too, we reserve your Ready Stock piece and send everything together once it all arrives.

All sales are final, so changes are on a best-effort basis.

To change your shipping address, email us your order number and the new address. Unsure about sizing, or choosing between two styles? Message us on Instagram first.

No. All sales are final. We book each item with the factory as soon as you order, and it can't be changed once the supplier has shipped it.

For help with sizing or choosing a style, please contact us before you order.

We order from the factory once you buy. Items reach us in Singapore in:

• 14 business days (80% of items)
• 18 business days (15%)
• 21 business days (5%)

Then we ship to you:

• Singapore: tracked courier, 2–3 business days
• Overseas standard mail: 14–21 business days
• Overseas express (DHL / FedEx / UPS): 3–5 business days

Orders with several items ship together once everything has arrived. Want part of it sooner? Email us. Shipping delays don't qualify for refunds.

We'll try, but we can't guarantee shipping before the estimated time. Please hold off on asking for updates until then.

Want some items sooner? Check them out separately, or email us to top up shipping. Going away? Email us and we'll hold your order.

Email referenceonlystore@gmail.com.

• Not shipped yet: we'll update it. Overseas changes may need a shipping top-up, as fees vary by area.
• Already on its way: the courier will try their best, for a change-of-address fee of about SGD 5–7 in Singapore or about SGD 20 overseas.

If a Singapore parcel comes back to us, we'll resend it to the new address, so expect a short delay.

We're not responsible for missing items once the courier and fulfilment centre have confirmed delivery.

We're also not liable for losses, costs or damages arising from: (a) delivery delays for any reason, (b) non-delivery due to an incomplete or inaccurate address, or (c) items held or confiscated by the authorities in any country.

Cover:

• Overseas (DHL / FedEx / UPS): SGD 20 per kg, up to SGD 100, on the courier's terms. For full cover, add Overseas Shipping Insurance at checkout.
• Singapore: up to SGD 300, or the product amount if lower.

See our Shipping page for details.

For Singapore orders, yes. Orders outside Singapore exclude duties and taxes.

Import fees vary by country. For an estimate, ask your local DHL / FedEx / customs office. We aren't liable for charges on delivery, and we can't return or refund orders not received because of unpaid duties.

Since 29 August 2025, the US$800 duty-free (de minimis) rule no longer applies, so all parcels to the USA are charged duties and tax. Fees at delivery include, but aren't limited to:

• Import tax of 12.5% of the declared value
• Ad valorem tax of 4–32%, depending on the material (US customs decides)
• Brokerage fee of US$17 per parcel, charged by the courier

Have a UPS / FedEx / DHL account? Add the number in the remarks box at checkout to speed up clearance.

Rates can change at short notice, so please check the latest on official US government sites such as CBP.gov before you order.

Points are added once your order ships from us, and last 6 months. Each new purchase extends them.

To redeem, log in, tap the pink Rewards icon at the bottom right, choose Get Rewards, then Redeem. Your gift card code arrives by email (check spam) and also shows on the same screen. Step-by-step guide.

Gift cards never expire, you can use several in one order, and they're transferable: just share the code.

Enter the code at checkout and tap Apply.