Frequently Asked Questions

Products FAQ

Are the items authentic?

Authentic is defined as clothing made from original factories, using original fabric and with original workmanship.

Our Products are authentic and will come with label cut. We purchase merchandise from trusted independent suppliers of overruns and not directly from the brand owner.

What are overruns and why are there overruns?

To fulfil an order of say 1000 pieces, the factory will always make some extra (maybe a handful per size) in case some pieces do not pass QC and they can immediately replace it to 1000.

Once the order is packed and sent, the extra pieces are sold off as overruns. A lot of these are in perfect condition. Of course some are also sold off as minor defect items which we do not take.

Overruns come in different forms:

  • Retail overruns
  • Overruns made from extra material

How will my items look?

As marketed but with labels cut!

Where possible, we will upload our on try-on photos and/or actual photos from past orders.

All items will be NEW. As overruns are packed separately, there may be slight creases or slight dirt on it (not stains!). These do no constitutes as defects (we do not cater to perfectionists)

Orders FAQ

Can I make changes to my order?

All sales are final. Any changes are on a best effort basis.

For changes to shipping address, please email us with your order ID and new address.

If in doubt, DM us on Instagram for sizing help or if you need help deciding between 2 styles. We're friendly :)

Can I cancel the order or get a refund if the clothes are the wrong size or not to my liking?

All sales are final.

We book the items based on your orders and we will not be able to change once the item has been shipped out from the supplier.

For help with sizing and choosing between styles, contact us first ♥🙂

Shipping FAQ

Are the prices stated inclusive of tax for overseas buyers?

All prices on our websites are EXCLUDING tax for orders outside of Singapore.

Import fees vary by country, to get an estimate of the expected fees due in your region please reach out to your local DHL / Fedex / customs representative for the best possible estimate.

We are not liable for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.

How long does it take for me to receive my order?

Based in Singapore, shipping worldwide 😄 !

We will arrange with the respective factories to ship them out to us once we receive your order. 

  • 80% of these will reach us in 14 business days
  • 15% of these will reach us in 18 business days
  • 5% of these will reach us in 21 business days

For overseas buyers, once your order reaches us from the factory, we will use your selected postage choice (standard mail / DHL / Fedex) and ship them out to you. Standard postage can take 14 to 21 business days. Express Courier (DHL / FedEx / UPS) takes 3 to 5 business days.

For orders with multiple items, we will only send your order out once everything has reached us. If you would like to receive a portion of it earlier, kindly email us to request for it.

For Singapore buyers, we use only tracked courier service and takes 2 to 3 business days for the items to reach you. 

Please note Shipment delays do not qualify for refunds.

Can I request items to be shipped by a certain time?

Shipping earlier than the estimated shipping time frame is on a best effort basis.

Kindly refrain from asking for shipping updates on orders before the estimated time has elapsed.

If you have more than one item in your order, we can only ship your items when all items are in our warehouse.

If you like to receive some items first, check out separately, or email us to top up for shipping 🧡

If you will be away and would like to receive the items later, please email to let us know.

Can I change shipping address outside of Singapore?

For all changes to shipping address, please email us at referenceonlystore@gmail.com.

  • If the item is not en-route to you yet, you may change the shipping address, subject to a shipping top-up if required as different areas may have different shipping fee even if they are in the same country.
  • If the item is already en-route to you, then it will be on a best effort basis by the courier and this is subjected to a change address fee (usually around SGD 17-18 depending on the courier).

Can I change shipping address within Singapore?

For all changes to shipping address, please email us at referenceonlystore@gmail.com.

  • If the item is not en-route to you yet, you may change the shipping address.
  • If the item is already en-route to you, then it will be on a best effort basis by the courier and this is subjected to a change address fee (usually around SGD 5-7). In the event that the item is sent back to the sender, we will need to resend the package to the new address so do expect slight delays.

What happens if my parcel gets lost in transit by the courier?

Reference Only Store shall not be held responsible for missing items when the courier and fulfillment centers have confirmed delivery of all ordered items via visual and written confirmation.

Reference Only Store shall not be liable, whether in contract, tort (including negligence and breach of duty) or otherwise, for any direct, indirect, special or consequential losses or damages, costs and expenses arising from or in connection with:

(a) delay in delivery for any reason whatsoever, or

(b) non-delivery because of incomplete or inaccurate addresses provided, or

(c) the detention or confiscation of the item by the relevant authorities in any jurisdiction. 

For Overseas Buyers

For orders shipped via DHL / FedEx / UPS, the standard coverage will be SGD20 per kg or as per the Terms and Conditions of the selected Courier.

If you would like higher coverage, please purchase additional coverage under the item "Overseas Shipping Insurance".

Please note that coverage will depend on the declared value of the item(s) or up to the selected coverage amount

For Singapore Buyers

Parcels are covered up to SGD 300, or the product amount whichever lower.

Please refer to our Section 3 of our Shipping Policy for more information